Customer Service
Unleashing The Potential Of Social Listening (It's Not Just About Being Responsive!)
While having dedicated teams to respond to customer queries on digital channels is crucial for an effective social media strategy, true social listening goes beyond mere responsiveness, and aims to provide tangible solutions.
The Ultimate 6-Step Guide to Building Lifelong Customers with Excellent Customer Service
Elevate your company out of the deadly commodity zone by creating "wow" moments in your customer service experience, a proven way to build customer loyalty, engagement and ambassadorship.
I Left Google Because It Wasn't Innovative Enough. Now I Work at a Startup Doing What the Tech Giant Wouldn't.
Working at Google was a dream opportunity — until I realized my department would be left behind.
How to Write Honest Reviews That Help Local Businesses Thrive
Yelp Community Manager Bailey Dixon provides tips for Yelp users on how to write reviews that help local businesses improve.
Yes, the Rich Are Different — Here Are 5 Customer Service Secrets I Learned While Working With Wealthy Clients
If you want to win — and keep — wealthy clients (aka, HNWIs), exceptional customer service training is the golden ticket that will bring you success.
3 Ways to Lean into Tech Without Losing the Human Touch
Tech is a powerful business tool, but it shouldn't overshadow your brand's human touch. Here are three ways to avoid that issue and get the most out of your tech.
These 2 Crucial Customer Service Moments Give You 80% Of Your Value — Here's How to Capitalize on Them
Want to give yourself a massive leg up on your competitors? Transform how your customer service is perceived by focusing on these two moments in the customer journey.
How to Turn an Upset Customer Into Your Company's Best Advocate
The secrets of turning upset customers into raving fans, courtesy of the scientifically proven principle called "the service recovery paradox."
4 Ways to Understand the Rise and Fall of DTC Brands
What happened to DTC brands and why — and the evolution that is now required in direct-to-consumer branding.
Why Delighting Customers is the Secret Sauce of Successful Management
Delighted customers can become your brand's ambassadors, driving organic growth through word-of-mouth marketing and repeat business.
Good Customer Service is a Disappearing Art — Here's How You Can Be Different
Don't underestimate the power of human interaction.
How to Use the Least Sexy Customer Service Channel to Get Your Cash Registers Ringing
Old-school telephone conversations with customers are a powerful customer service tool and a brand-builder that creates customer engagement, loyalty and a more sustainably positive bottom line.
If You Want to Be More Successful Than Your Competition, You Need This Mindset to Win
It's time to make your business less about you and more about your customers.
Want a Customer Service Revolution? Start By Changing Your Culture
If you want to transform customer service performance at your company, you need to look beyond individual employee behaviors and focus on your broader customer service culture.
Why Customer Service Is Your Get Out Of Jail Free Card For Business Success
These are the secrets of using customer service as a powerful business advantage, with exceptional results and almost zero risk of it being knocked off.